Terms of service

The service for the sale of Products activated on the Site includes registration, access to selections, choice of Products, online transmission of the purchase order and any online acceptance of the purchase order.


The purchase and / or registration imply acceptance of the aforementioned General Conditions governing the supply contract for the Products, as well as consent to the processing of personal data. In case of registration, the Customer is required to keep the password with the utmost diligence, undertaking not to allow the use of the service by third parties not expressly authorized by him, for whose behavior on the network he assumes all responsibility. In case of loss, theft or loss of the password, the Customer will have the right to activate the procedure for issuing a new password on the Site. In the event that the customer wishes to cancel his account, he is required to send this request to the address and -mail of the Customer Service.

Purchase Order: 

Each purchase order received by Orafa NordEst Snc must clearly contain information about the product code, its description, quantity, address and name of the recipient. The ordering procedure on the Site provides for the possibility of identifying and correcting data entry errors before submitting the purchase order. The purchase order sent by the Customer constitutes a binding contractual proposal for the Customer. To confirm receipt of the order, Orafa NordEst Snc will send the Customer a summary e-mail to the e-mail address indicated in the registration.

Acceptance of the purchase order and conclusion of the sales contract:
Orafa Nord-EST reserves the unquestionable right to accept or not the purchase order sent by the Customer, without prejudice to the provisions of the following paragraph, undertakes to proceed with the Customer's order or to warn him of any problems, without delay and in any case no later than 7 days from the day following that on which the Customer sent the order. It is understood that the execution of the order is subject to the actual availability of the Products. In case of lack of availability of the Product and / or in case of non-acceptance of the order, Orafa Nord Est Snc will promptly inform the Customer and reimburse the same if the payment has already been made. In this case, the Customer will not be entitled to any other indemnity or compensation. Orders sent by persons who have not reached the age of majority will not be accepted.

Method of archiving the sales contract:

The sales contract will be filed on the Site and the Customer can access it at any time by following the viewing procedure on the Site.


The Products are shown in the on-line Catalog in such a way as to correspond, as much as possible, to the exact characteristics they possess. The images published having the value of generic informative material may not exactly correspond to reality. The Products shown in the on-line Catalog can be purchased while stocks last, it being understood that Orafa Nord Est reserves the right not to make certain Products available at any time and / or to modify their characteristics. Orafa Nord EST also reserves the right to update the on-line Catalog at any time, by modifying the range or number of products.